SASSA Status Check Failed

You might have gone through the SASSA Status Check Failed notification while performing the SASSA Status Check at your srd.sassa.gov.za portal online. We need to sort out the technical reason behind this notification, even if you were receiving your SRD R350 Grants conveniently on your previous payment dates.

SASSA Status Failed error might have any of the reasons that collapse with the SASSA Clauses of verification and validation of beneficiary. 

We will assist you in checking out the reason why you got SASSA Status Check failed through SMS and will guide you through the complete process of fixing the error. Let’s check the reason below.

There might be the reason of SASSA Identity verification failed. Perhaps, you have entered wrong personal information about your name,13-digit identity number (ID number), mobile number or you need to change your banking details. 

Your identity verification details must match the details provided in database of Department of Home Affairs (DHA) to pass through the verification and validation process of beneficiary

If your SASSA Status Check shows a Technical error with the SASSA Status Check service, then there would be some technical error at the backend of the srd.sassa.gov.za backend, and it will be fixed shortly. It usually happens due to an internet server link down or maintenance of SASSA online portals or systems.

SASSA Status Check failed would pop up whenever you check your SRD R350 Status online if your entered information has a typo error. Sometimes, there is a typing mistake or any additional unique character added that is not accepted by the system and thus shows continuous errors showing SASSA Status Check Failed. 

Just review all your details, banking details link, registered mobile number and preferred payment method.

You can troubleshoot the errors quickly if your SASSA status check fails to show up. However, ‘SASSA Status Check Declined’ is a different notification that would make you ineligible for your SASSA SRD Grant payment for the following month. You will have to lodge a SASSA appeal online to regulate your SRD R350 Grant online. Below are the possible solutions to fix SASSA Status Check failed errors

Ensure you have submitted complete SASSA application and provided all the details of required information in particular tabs. Incomplete SASSA application leads to failed SASSA check status. If your bank details need an update, change your banking details first and then submit the SASSA application.

If you have previously used Moya App SASSA to change your banking details, log in to your Moya App and review the details keenly.

If you have recently changed your phone number for your application, your online status may be updated after a period of time. Wait for the next 30 working days to get the confirmation of verification of the SASSA Application, and then recheck the SASSA Status. It might be sorted to update the SASSA Status.

If your SASSA Status has failed, contact SASSA customer service to sort out the reason. If it is due to a Canceled SASSA Grant, you need to take immediate action to continue receiving R350 payment relief.

Sometimes, technical issues or SASSA maintenance cause the failure. Wait for a while and try the SASSA login attempt again to check status at a different time. You can also try switching your browser and connecting to a faster internet connection.

Double-check your information before applying to the SASSA Application or review it if you get a failed SASSA check notification. You might miss a number in the grant reference number, alphabet, or any unique character in your SASSA beneficiary details, and the information doesn’t match the database information at DHA (Department of Home Affairs)

You can find the SASSA contact support team at 0800 60 10 11 if the problem persists. You may also visit the nearest regional SASSA office, and the team will identify the error and let you know how to fix the error. SASSA customer support would provide you assistance for further processes, including the verification and validation process. Your ‘SASSA status check failed’ error would be fixed in next 7-working days through support contact