SASSA Application Referred Status- Complete Guide
If your SASSA status indicates “Referred,” it signifies that your SRD SASSA application is undergoing additional review before a final decision is made. This status can appear for various types of SASSA social grants, including the Disability Grant, Care Dependency Grant, Children’s Grant, Foster Child Grant, War Veterans Grant, Old Age Grant, or the Social Relief of Distress (R370 Grant).
SASSA Application Referred Status
SASSA evaluates each application within 90 days. Meticulously reviewing the financial details of the beneficiary determines your eligibility for the grant. If additional information is required or further investigation is needed, your SASSA application status will be marked as “referred.”
Referred status does not mean that you have not passed the ‘Means Test” or you do not pass eligibility criteria; according to the official spokesperson, it just means that the Department of Social Development and Department of Home Affairs needs more information to undergo the beneficiary through their validation and verification process.
Reasons For “Referred” Status
Here are the potential reasons why SASSA might refer your application:
ID Document Matches Other Databases:
- If your ID number and personal details match records in other government databases (such as NSFAS, SARS, and UIF), your application may be referred for additional verification.
Documentation Issues:
- Missing or incorrect documents can lead to a referred status. Ensure all required paperwork is included and correctly filled out to avoid delays.
Missing Contact Information:
- An absence of a valid email address changed banking details, or phone number can result in a referred status. Update your application with accurate contact details.
Suspected Fraud Activity:
- If there are reports of lost SASSA cards, unauthorized access, or fraudulent activity, SASSA will investigate these claims, leading to a referred status until the issue is resolved.
Duplicate Applications:
Multiple applications for the same grant or different grants can cause your status to be marked as preferred. Duplicate applications will be flagged and reviewed to ensure compliance with SASSA’s procedures.
Important Announcement
SASSA R350 SRD grant has been updated to SASSA R370 SRD grant. This change is observed due to an increment in monthly relief grant payment of SASSA SRD. This increment is effective from April and announced on 21, February 2024 by Finance Minister Enoch Godongwana
What To Do If Your Application Is Referred
If your SASSA application status shows as “Referred,” it is essential to contact SASSA for clarification and ensure that all your documents are accurate and complete for reconsideration and approval.
Contact SASSA
- Reach out to SASSA for clarification on why your status is “Referred” and what specific issues need to be addressed. You can contact them through:
- Toll-Free Number: 0800 60 10 11
- WhatsApp: 0820 468 553
Provide Verification Details:
- Be ready to provide your ID number, phone number, Application ID, and reference number for verification purposes. This helps SASSA locate your application and address any issues.
Update Your SASSA Application:
- Correct any missing or incorrect information in your application as advised by SASSA. Ensure all required documents are submitted and contact details are up-to-date.
Retrieve Lost Reference Number:
If you have lost your SASSA Reference Number, contact SASSA immediately to retrieve it. This number is crucial for tracking your application status and resolving any issues.
Contact Information of SASSA SRD R350
If you still need to contact SASSA, the following are the legitimate official contact details of SRD R370.
Email: [email protected]
Headquarters Phone: 012 400 2322
Toll-Free Call Centre: 0800 60 10 11
Address: SASSA House, 501 Prodinsa Building, cnr Steve Biko and Pretorius Street, Pretoria, Gauteng
Take Home Message
A “Referred” status on your SASSA application means it is under additional review for specific reasons, such as issues with your ID, documentation, contact information, suspected fraud, or duplicate applications. It is important to contact SASSA to clarify the reason for the referral and take the necessary steps to resolve any issues. Ensure your application is complete and accurate, and provide any requested information to facilitate the review process.
Frequently Asked Questions
What does a “Referred” status mean on my SASSA application?
A “Referred” status indicates that your SASSA application is under additional review. This means that SASSA needs more information or is conducting further checks to confirm your eligibility for the grant.
Why has my SASSA application been marked as “Referred”?
Your application may be referred for several reasons, including ID Document Verification: Your details may match records in other government databases.
Documentation Issues: There may be missing or incorrect documents.
Contact Information: Your application may be missing valid contact details.
Suspected Fraud: There may be reports of lost cards or unauthorized access.
Duplicate Applications: Multiple applications for the same or different grants could be causing the referral.
How long does SASSA take to review an application with a “Referred” status?
SASSA reviews applications over a 90-day period. The “Referred” status indicates that further investigation is required, which may extend the review time beyond the initial period.
What should I do if my application status is “Referred”?
Contact SASSA for clarification and ensure that all required documents and information are accurate and complete. You can reach SASSA through their toll-free number at 0800 60 10 11 or via their WhatsApp number at 0820 468 553
How can I update my application if there are missing or incorrect details?
You should provide the updated information directly to SASSA. They will guide you on how to submit the correct documents and make necessary updates to your application.
What information will I need when contacting SASSA?
When contacting SASSA, be prepared to provide your ID number, phone number, Application ID, and reference number. This information helps SASSA locate your application and address any issues effectively.
What if I have lost my SASSA Reference Number?
If you have lost your Reference Number, contact SASSA immediately for assistance. They can help you retrieve your unique Reference Number to track your application status.
Can I check the status of my application online?
Yes, you can check your SASSA application status online through the official SASSA website or portal. However, if your status is “Referred,” you may need to contact SASSA directly for further details
Will a “Referred” status affect the approval of my grant?
A “Referred” status does not necessarily mean that your grant will be denied. It indicates that further review is required. Addressing the reasons for the referral promptly can help move your application towards approval.
How can I ensure that my application does not get referred?
To minimize the chances of your application being referred, ensure that all required documents are correctly completed and submitted, provide accurate contact information, and avoid submitting duplicate applications. Regularly check for updates and follow up with SASSA as needed.
