Fix ‘Identity Verification Failed’ SASSA R370 Status

Encountering an ‘Identity Verification Failed’ status on your SASSA SRD R370 grant application can be frustrating, potentially delaying essential financial aid. This status typically arises due to discrepancies between the information you’ve provided and the records maintained by the Department of Home Affairs (DHA).

To avoid this issue, SASSA undergoes a strict validation and verification process. Make sure that the personal information you provided on the SASSA portal is the same as that of your information in databases of the Department of Social Development and the Department of Home Affairs. Personal information mainly focuses on Full name, Identity verification number, Phone number, Bank details, and private income details.

When your application receives an ‘Identity Verification Failed’ status, it indicates that SASSA’s systems have encountered mismatches or inconsistencies in your submitted details. These discrepancies can stem from typographical errors in your name, surname, ID number, or outdated information in the Department of Home Affairs’ database.

To rectify this issue and ensure your eligibility for SASSA grants, follow these crucial steps:

1. Confirm Your Identity Details:
   • Double-check your ID number and bank details for accuracy. Even minor errors can lead to verification failures.
   • Verify that all information matches precisely with your official documents.
   • Manual Review: Beyond automated checks, SASSA also conducts manual reviews of applicant information. This ensures thorough scrutiny and verification, especially in cases where automated checks may not suffice.
2. Update Personal Information:
   • If you’ve recently changed your name, bank details ,phone number or other personal details, visit your local Home Affairs office to update their records. This step is crucial as SASSA verifies your details against these records.
3. Biometric Verification:
   • SASSA employs advanced biometric technologies such as facial recognition and digital ID document verification. These methods cross-reference your submitted photograph and digital data with national databases to authenticate your identity.
   • Facial Recognition: Compares facial characteristics from a submitted photograph with those on the ID document or stored in official databases. This method uses facial metrics to confirm the applicant’s identity.
   • Digital ID Document Verification: Cross-references digital data embedded in ID cards or documents with the national database to authenticate their validity.
   • Fingerprint Scanning: While not universally applied, fingerprint scanning may be used in complex cases to provide further evidence of identity.
4. Appeal Process:
   • Should your initial application fail, you have the option to appeal through SASSA’s Independent Tribunal for Social Assistance Appeals (ITSAA). Be prepared for this process, as it may take up to three months for a decision.
5. Contact SASSA for Assistance:
   • Utilize the toll-free number (0800 60 10 11) or visit your nearest SASSA office for personalized assistance. They can provide guidance specific to your case and help navigate the resolution process effectively.
6. Stay Informed:
   • Regularly check your SASSA status and stay updated with official announcements from the Department of Social Development. Keeping informed ensures you’re aware of any changes or requirements.

If your SASSA SRD status check results in an unsuccessful outcome, you have the recourse to initiate an appeal by formally requesting a review through the Independent Tribunal for Social Assistance Appeals (ITSAA). This tribunal conducts a comprehensive investigation of your grant application, meticulously verifying your details against multiple authoritative databases, including those managed by the Department of Home Affairs.

The appeal process is structured to ensure thoroughness and fairness, aiming to resolve any discrepancies or issues that led to the initial denial. Due to the intricacies involved in cross-referencing data across these databases, the duration of this procedure may extend up to a maximum of 3 months. It is advisable to maintain regular monitoring of your SASSA status throughout this period to promptly respond to any requests for additional information or updates.

Navigating the ITSAA appeal process requires diligence and adherence to procedural guidelines. By actively participating and providing accurate information, you enhance the chances of a favorable outcome and expedite the resolution of your SASSA grant status issue.

If you need further assistance, SASSA offers several ways to get in touch:

• Toll-Free Call Centre: 0800 60 10 11
• SASSA Head Office: 012 400 2322
• Email: [email protected]
• Contact Center Manager (Kenneth Baloyi): 079 308 1033 or [email protected]
• Independent Appeals Tribunal: 012 312 7727 or [email protected]
• Social Media: Follow SASSA on Facebook
• Local Offices: Visit the nearest SASSA office.